Shipping Policy

Last updated: 12/01/2026

At Tails and Paw, we aim to provide reliable and transparent shipping so you know exactly what to expect when placing an order with us.

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Order Processing Time

All orders are processed within 3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During periods of high demand, processing times may be slightly extended. If this occurs, we will notify you via email.

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Shipping Methods Available

We currently offer the following shipping options:

• Standard Shipping

• Express Shipping (if available)

Available shipping methods may vary depending on your location and will be displayed at checkout.

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Delivery Timeframes

Estimated delivery times are as follows:

• New Zealand: 6-12 Business days

• International (if applicable): 6-15 Business days

Delivery timeframes are estimates only and may vary due to factors outside our control, including courier delays, weather conditions, customs processing, or peak seasons.

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Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

• Standard Shipping: $8-$15

• Express Shipping: $10-$20

• Free Shipping: Available on orders over $50, if applicable

All prices are shown in NZD, unless otherwise stated.

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Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Please allow 1-3 business days for tracking details to become active after dispatch.

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Delivery Issues and Delays

While we work closely with our shipping partners to ensure timely delivery, delays can occasionally occur due to:

• Courier or postal service disruptions

• Weather or natural events

• Customs or border delays

• Incorrect or incomplete address information

Tails and Paw is not responsible for delays caused by third-party carriers but will assist you in tracking and resolving delivery issues wherever possible.

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Incorrect Address or Failed Delivery

Please ensure all shipping details are accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

If an order is returned to us due to a failed delivery, additional shipping charges may apply to resend the order.

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International Shipping (If Applicable)

We offer international shipping to selected countries.

Please note:

• International delivery times may vary

• Customs duties, taxes, or import fees may apply and are the responsibility of the customer

• We are not responsible for delays caused by customs clearance processes

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Contact Us

If you have any questions about shipping or your order, please contact us at:

Tails and Paw
Email: sales@tailsandpaw.com