Privacy Policy

Privacy Policy

Last updated: 12/01/2026

At [STORE NAME], we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with New Zealand law. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to operate our business and provide our services to you. This may include:

a) Personal Information You Provide

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

  • Payment information (processed securely by third-party payment providers; we do not store card details)

b) Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and device information

  • Pages visited and actions taken on the site

  • Date and time of visits

2. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling orders

  • Communicating with you about orders, shipping, and customer support

  • Improving our website, products, and services

  • Sending marketing communications where you have opted in

  • Detecting and preventing fraud or misuse

  • Meeting legal and regulatory obligations under New Zealand law

We only use your personal information where it is lawful and necessary to do so.

3. Cookies

We use cookies and similar technologies to enhance your browsing experience and improve website functionality. Cookies help us:

  • Remember your preferences

  • Analyse website traffic and usage patterns

  • Improve site performance and user experience

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

4. Third-Party Services

We may share your personal information with trusted third-party service providers that help us operate our business, such as:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting and analytics providers

  • Marketing and email communication platforms

These third parties are only given access to the information necessary to perform their services and are required to protect your data.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. This includes using secure systems, reputable service providers, and limiting access to personal data where appropriate.

While we take data security seriously, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any inaccurate or outdated information

  • Withdraw consent for marketing communications at any time

If you would like to exercise any of these rights, please contact us using the details below.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last updated” date.

We encourage you to review this policy periodically.

9. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Tails and paw

Email: sales@tailsandpaw.com